Terms & Conditions

1. The term `the printer’ refers to Libra Labels and Printing, Grafico (GB) Ltd or any other associated company or business.

2. Acceptance. The placing of an order with the printer implies an acceptance or the Terms and Conditions.

3. Price variation. Estimates and quotations are based on the printer’s current costs of production and, unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in such costs.

4. Tax. The printer reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.

5. Preliminary work. All work carried out, whether experimentally or otherwise, at customer’s request is chargeable.

6. Copy. A charge may be made to cover any additional work involved where copy supplied is not clear and legible.

7. Proofs. Proofs of all work may be submitted for customer’s approval and the printer shall incur no liability for any errors not corrected by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to the printer’s judgement, changes therefrom made by the customer may charged extra.

8. Sub-Contracting. We reserve the right to sub-contract all or part of any order as may be deemed expedient.

9. Delivery and payment.

    (a) Delivery or collection of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed and payment shall become due.
    (b) Should expedited delivery be agreed an extra may be charged to cover any overtime or any other additional costs involved.
    (c) Should work be suspended at the request of or delayed through any default of the customer for a period of 30 days the printer shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

10. Variations in quantity. Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5 per cent for work in one colour only and 10 per cent for other work being allowed for overs or shortage (4 per cent and 8 per cent respectively for quantities exceeding 50,000) the same to be charged or deducted.

11. Claims. Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the printer and the carrier within three clear days of delivery (or, in the case of non-delivery, within 28 days of despatch of the goods) and any claim in respect thereof must be made in writing to the printer and the carrier within seven clear days of delivery (or, in the case of non-delivery, within 28 days of despatch). All other claims must be made in writing to the printer within 28 days of delivery. The printer shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves that (i) it was not possible to comply with the requirements and (ii) advice (where required) was given and the claim made as soon as reasonably possible.

12. Liability. The printer shall not be liable for any loss to the customer arising from delay in transit not caused by the printer or for any direct or indirect loss, damage or liability arising from any defect in or failure of any products supplied by the printer.

13. Standing material  Metal, film, and other materials owned by the printer and used by him in the production of type, plates, moulds, stereotypes, electrotypes, film-setting, negatives, positives, computer files and the like shall remain his exclusive property and may be effaced immediately after the order is executed unless written arrangements are made to the contrary. In the latter event, rent may be charged.  Such items when supplied by the customer shall remain the customer’s property.

14. Customer’s property.  Customer ’s property and all property supplied to the printer by or on behalf of the customer shall while it is in the possession of the printer or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.

(b) The printer shall be entitled to make a reasonable charge for the storage of any customer ’s property left with the printer before receipt of the order or after notification to the customer of completion of the work.

15. Materials supplied by the customer.
    (a) The printer may reject any paper, plates or other materials supplied or specified by the customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the printer in ascertaining the unsuitability of the materials then that amount shall not be charged to the customer.
    (b) Where materials are so supplied or specified, the printer will take every care to secure the best results, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified.
    (c) Quantities of materials supplied shall be adequate to cover normal spoilage.

16. Insolvency. If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the printer without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in his possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as he thinks fit and to apply the proceeds towards such debts.

17. Illegal matter. The printer shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights of any third party.

(b) The printer shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

18. Periodical publications. A contract for the printing of a periodical publication may not be terminated by either party unless 13 weeks notice in writing is given in the case of periodicals produced monthly or more frequently or 26 weeks notice in writing is given in the case of other periodicals. Notice may be given at any time but wherever possible should be given after completion of work on any one issue. Nevertheless the printer may terminate any such contract forthwith should any sum due thereunder remain unpaid.

19. Force majeure. The printer shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the printer elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.

20. Law. These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.


You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct and any measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction on this website, colours may vary.

If an item is unavailable, we reserve the right to substitute the item for a similar product at no extra cost to you. However if you are unhappy with the substituted item, you can return the product at no extra cost to you. (Please see the 'Returns Policy' section).

In the event that a product is listed at an incorrect price due to human or technical error, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been paid. Please note that prices can increase as well as decrease.

Please note that only one promotional code or other discount can be used per order.

Basis of Sale
When you click on "Buy Now" at the checkout on the website, or telephone our mail order line, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts (please see under 'Non-acceptance of an order' heading). Because of this, we retain the right to cancel the order.

Non-acceptance of an Order
Orders may be rejected as a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment or payment not received.
The identification of a pricing or product description error.
A system error - such as automatic confirmation making an error.
You request delivery outside of UK mainland and do not accept the extra delivery charges.

Cancellation of an Order
If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once and order has been despatched we are unable to cancel. We suggest you do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

All prices are exclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the Products ordered plus delivery charges and any other charges as set out in the 'Delivery Costs' section. Some items may incur extra charges because of the item being particularly heavy or bulky. Wherever possible we have made every effort to highlight these items. However, before your order is confirmed and accepted, we may contact you to inform you of any further charges.

Payment can be made by any of the methods specified in the 'Payment' section and payment will be debited and cleared from your account.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Please note that we do not accept American Express Cards.

Delivery Of Order
Although we endeavour to dispatch most stock item orders within 24hrs please allow up to 10 days for deliveries. Certain non stock items, and those items on special order, may take longer. Unless we have stated otherwise in writing, delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Delivery Costs
Prices apply to UK delivery only. For orders that are deemed as heavy or bulky goods, please email as extra costs may apply. Orders placed online, regardless of this request to call, will not be accepted.

Returns Policy
Our products and goods are manufactured with some of the best materials and production techniques available.  However, If you find you need to return your products for refund or exchange, please note the points below:-

Unused and unworn merchandise may be returned for a no-quibble full refund providing it is returned in its original condition and original packaging within 21 days of receipt.  Goods returned not in their original packaging or in un-saleable condition will be returned to sender and the refund/exchange will be declined.

Used goods cannot be returned unless defective in manufacture.

Please remember that proof of posting is not proof of receipt - we suggest you return by recorded delivery or other signed for service - the goods belong to you until we receive them
Returns are sent at your own expense and we will only refund the costs of postage where the item returned is faulty.

Please include your contact details, reason for return and of course your original payment details if you require a refund.

If items are missing from your order, please notify us within 7 days.

Returns Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchange or return).

Please wrap the item securely for transit using the original packaging.
Please do not mark or deface the manufacturers packaging.
Please post goods back to us ensuring that they packed and labelled carefully. Please note that we cannot be held responsible for items lost or damaged in the post. We also recommend that you use a recorded delivery service whenever possible..

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This does not affect your statutory rights.

Third party Links
Please note that once you have left the website, even via a link on our site, we cannot be held liable for any other websites policies.

Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof, including products) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website or mail order. We may also update the Conditions from time to time, and your continued use of the website shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

All articles, reports, trademarks, graphics, text, content, sound and other elements making up the website and mail order catalogues are protected by copyrights, trademarks and/or other proprietary rights.
You aquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and conditions and to download no more than one copy of the Website for your personal, non-commercial use.

No order is binding to you or Libra Labels and Printing until we have accepted it.

All prices are subject to change. However, we will notify you before a contract is accepted and payment actually taken from your account.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.